Client List Client Results

		Major Hospital As a result of an Organizational Assessment and the implementation of recommendations, a patient services division of a major hospital experienced the following: Revenue across all locations increased by 20% Quantifiable improvement in employee morale, largely attributed to the new organizational structure (i.e. employees now receive regular feedback; perception of workload is significantly more positive even though actual workload has not changed) Continually decreasing no-show/cancellation rate has directly improved access to services Referrals increased by 21% and patient visits increased by 11.4% Telecommunications Company We partnered with a Leadership Team to manage a large-scale change effort while facilitating employee feedback and setting business priorities. This resulted in 0% turnover, minimized productivity loss and improved profitability during an enterprise wide technology introduction. International Supply Company Supported a large call center to successfully plan and implement change during an SAP system conversion, resulting in 0% turnover and highly positive customer service feedback regarding the change. Healthcare Organizations Developed and implemented Leadership Competencies as well as a Leadership Development Series for 400+ leaders in a major healthcare organization with excellent evaluation from participants in all programs. Partnered with “TOP 25” leaders in a 4500+ employee international organization to facilitate Emotional Intelligence training, assessment, and coaching as a baseline for Senior Leadership development. Technology Firm Performed a culture assessment and implemented plans to create dramatic improvements in productivity and communication during a merger of two technology firms. This resulted in 100% retention of talent. Healthcare Service Provider Collaborated with VP of Organizational Development to develop strategic plans. Designed, developed, and implemented all initiatives and training programs over a two year period. Service and Retail Facilitated organization and division level leadership teams to develop and align strategic plans and support tactical performance management to achieve business results. Created and implemented a highly acclaimed Executive Development Series in collaboration with the Northern Kentucky Chamber of Commerce to serve Senior Leader members. Aligned strategy and tactical implementation with an Executive Team to achieve revenue and profit goals at the organization, team and individual levels during a re-organization. Developed leaders to succeed in new roles with greater accountability.

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